Privacy Policy

In every magical moment we create, your privacy comes first

At Life Like Touring (LLT), we produce and tour world-class live shows and experiences for families and audiences around the world and protecting your privacy is as important to us as putting on a great show.

To keep things simple, we use a few key terms throughout this Privacy Policy:

When we say “Life Like Touring”, “LLT” “we”, “our” or “us”, we’re referring to The Life Like Touring (Australia) Pty Ltd (ACN 140 664 008), in Australia.
When we refer to “personal information”, we mean any information or opinion that identifies you (or could reasonably identify you), either on its own or when combined with other details.
When we talk about how we “handle” your personal information, we mean activities like collecting, using, storing, sharing or updating your personal information, whether online, on paper or in conversation.

1. When does this Privacy Policy apply?

This Privacy Policy applies to the personal information we handle in connection with our live shows, experiences, events and related services, including when you subscribe to our news and events updates, attend or purchase tickets to events promoted or managed by LLT, interact with our website (www.lifeliketouring.com), affiliated sites or social media channels or communicate with us by any means.

By providing your personal information to us, you consent to us handling that information in accordance with this Privacy Policy. If you are employed by us, please contact our People team about how your personal information is handled. If you are applying for a role with us, please refer to the TEG Talent Privacy Policy.

If you have any questions about this policy or how we handle your personal information, you can find our contact details in the Contact Us section below.

2. What personal information does LLT handle about me?

The types of personal information we handle will depend on how you interact with us. Generally, this may include:

Contact and identity information

Your name, email address, postal address, and phone number
Date of birth and gender
Your postcode (e.g. as provided when subscribing to our newsletter)

Transaction and ticketing information

Transaction details relating to any purchase(s) you have made or that have been made on your behalf
Credit card and payment details (if you make a purchase with us)
Booking references and ticketing history

Marketing, preferences and engagement

Your preferences, including show and experience preferences
Your seating preferences, waitlist or ballot entries
Your responses to competitions, surveys, promotions or research
Your marketing preferences and opt-in status
Content you submit to us (e.g. competition entries, photos or videos)
Mailing list subscriptions and communications history

Digital and device information

Your interactions with our website (including shows and experiences you view and promotions you activate) and social media channels
Device and browser details, website usage statistics and location data (if enabled)
IP address and device identifiers
Clickstream information

Event attendance and venue-related information

Details relevant to attending a LLT event, including accessibility requirements
CCTV footage and other security recordings at LLT events or associated venues
Images or video footage captured for promotional or media purposes

Responsible adult details

Where an event requires that a participant under a specified age be accompanied by or supervised by a responsible adult, we may collect the name and contact details of that responsible adult. See the Children’s privacy and responsible adult section below for more information.

Biometric information

Biometric data (such as facial recognition or fingerprint data) where required for event access, security or identification purposes and only where permitted by law and with your consent.

Health information

Any relevant health information required to meet your accessibility requirements, where you have provided explicit consent.

Professional or business-related details

If you are a representative of a partner, licensor, venue, government agency, sponsor or contractor: your business contact details and role information

Performer and touring talent information

For touring performers, artists and talents: name, contact details, passport and visa details and ad hoc health information (e.g. medical reports) required to facilitate travel, accommodation and visa arrangements.

3. How do we collect your personal information?

We collect your personal information when you interact with us, either directly or through trusted partners and services that support our operations. We collect your information:

Directly from you, including when you:

Attend one of our events or experiences
Make a purchase through us (e.g. over the phone, via a booking form or by email)
Sign up to our mailing list
Register to receive event-specific updates from us
Participate in an LLT survey, competition, promotion or other marketing campaign
Make an enquiry or complaint
Provide your business card to us at an event or function
Engage with us via social media, in person, over the phone or in writing

From other sources – sometimes we collect personal information about you from other sources, including:

Other Ticketek Entertainment Group (TEG) entities, including Ticketek, TEG Live and Ovation
People making a purchase or booking on your behalf
Event Partners, which include any third party involved in the operation, promotion or delivery of an Event, such as:

Ticketing agents we engage to sell tickets to our events (including Ticketek)
Venue operators who host our events
Event-related brand and licence partners involved in the operation, promotion or delivery of our shows and experiences
Our business clients, co-promoters, sponsors and promotional partners

Third-party service providers, contractors and strategic partners who assist us to operate our business, such as, marketing and digital agencies, research, analytics and development partners, data enrichment or verification partners and publicly available databases

Through analytics and data combination – In some cases, we may also derive personal information by combining or analysing datasets. While these datasets may not individually include your personal information, they may become identifiable when grouped or analysed together.

From time to time, we may collect, use or hold your information for other purposes. Where necessary, we will let you know at the time of collection.

4. Why do we collect and handle your personal information?

We collect and handle your personal information to deliver great live shows and experiences, provide excellent customer service, promote and manage our events and run our business effectively. This may include:

Managing your subscription and keeping you informed. We use your details to send you LLT news, event announcements and special offers you have signed up to receive.
Processing your event registration or ticket purchase. Where LLT facilitates ticket purchases (through Ticketek or other channels), we may receive or use your personal information to process transactions or confirm event access.
Processing your merchandise and other purchases. When you make a purchase with us, we process the payment and deliver the product (digitally or physically).
Supporting refunds and exchanges. If you request a refund, exchange or replace a purchase, we collect information to verify your identity and process your request.
Assisting with enquiries and support. If you contact or engage with our customer solutions team, we collect information to help respond to your questions, complaints or accessibility requests.
Keeping your records accurate and up to date. This includes storing current contact and transaction details for account, communication and legal purposes.
Keeping you informed about events. We may use your details to send important updates, such as cancellations, reschedules or changes to event details.
Ensuring event and workplace safety. This includes using CCTV, managing access to venues, recording incidents and keeping attendees, staff and Event Partners safe.
Running competitions, surveys and promotions. If you participate, we collect relevant details to manage entries, select winners and use submitted content (such as any photograph or videos shared with us).
Sending marketing communications. If you have opted in, we will send you promotional communications about future events, rewards and news from LLT or trusted third parties. You can opt out at any time.
Tailoring your experience. We use your activity and preferences to recommend events or offers and to improve how our platforms look and feel.
Delivering online advertising. We may show you personalised ads and promotions across websites and social platforms using tools like data analytics, audience segmentation and matching.
Analysing trends and improving our services. Your feedback, survey responses and usage patterns help us build better tools and fan experiences.
Performing data analytics and research. We may conduct research, predict trends and create aggregated reports (which do not identify you) for our internal use or for our commercial partners. Any data shared with commercial partners for research and analytics purposes will be de-identified or aggregated prior to disclosure.
Managing touring performers and talent. We collect performer and talent information to organise, manage and promote our productions, facilitate travel and accommodation arrangements and (where applicable) assist with visa applications for entry into Australia and other countries.
Managing professional relationships. We collect information to engage with sponsors, co-promoters, IP licensors, venues, sporting clubs, service providers and other business contacts.
Protecting against fraud and ensuring event safety. We monitor for suspicious activity and safeguard your data, event access and transactions.
Managing business operations. We collect and use information to support daily business activities (including staff and contractor management) and to facilitate business changes such as mergers, restructures or sales.
Meeting legal obligations. We handle your information to comply with applicable laws, respond to law enforcement or regulators and enforce our legal rights.

5. What if you don’t want to give us your personal information?

Where it is lawful and practicable to do so, we will give you the option of not providing personal information, or of using a pseudonym, when you deal with us.

However, if we do not collect personal information from you, this could impact the level of service we are able to provide to you. For example, we may not be able to contact you in the case of an event cancellation or venue change, we may not be able to properly respond to your enquiry or investigate your complaint or we may not be able to fully process your transaction.

For touring performers, artists and talents, the provision of certain personal information (such as passport and visa details) may be a necessary condition of your engagement with us where it is required to facilitate travel, accommodation and visa arrangements.

6. How do we use your information for marketing and how can you opt out?

If you subscribe to receive promotional communications from us (including by signing up to our mailing list), we may use your personal information to send you news, offers and updates about our shows, experiences and the products and services of our event partners and the wider TEG family brands. Depending on your communication preferences, this may include email, SMS, in-app and push notifications and mail.

Please note that when you sign up to our mailing list, we may also share your email address with event partners and ticketing partners in connection with specific events. You will be informed of this at the time of sign-up.

You can unsubscribe from receiving marketing communications at any time:

By using the unsubscribe facility in any email or SMS we send you; or
By contacting our Privacy Officer using the details set out in the Contact Us section below.

Please note that even if you unsubscribe from marketing messages, we may still send you important service-related communications, such as event cancellation notices or updates about changes to our terms and conditions.

You can also contact our Privacy Officer at any time if you do not want us to disclose your details to other organisations, such as our related companies or third parties, for marketing purposes.

Sometimes we extract information from our collected records to produce aggregated data that does not identify individuals. We use this aggregated data for research purposes and may share it with third parties.

7. Who might LLT disclose my personal information to and why?

Like most businesses, we work with third parties to deliver great shows and experiences for you. This means we may share personal information we hold about you. This may include sharing information with:

Ticketek Entertainment Group (TEG). We may share your information with other TEG entities, their contractors (such as data management providers) and any TEG successors. TEG entities include Ticketek, TEG Live, Ovation and any entities that may in future become part of the TEG or in which TEG may have an interest. We may share your information for purposes including ensuring it is accurate, complete and up to date, producing anonymised and aggregated data for the benefit of other TEG entities and enabling us and other TEG entities to better understand and meet your needs and interests.
Event Partners. We may share your information with Event Partners so they can manage the event and meet their operational and customer service responsibilities. This may include contacting you about event schedule changes, start times, safety measures or accessibility details. If you consent, Event Partners may also use your personal information to provide you with promotional material. You may change your preference to receive promotional communication at any time directly with the relevant Event Partner.
Brand and licence partners. In connection with our licensed shows and experiences, we may share information with the IP licensors and brand partners associated with those productions (such as entertainment studios and content owners), to the extent required or permitted under our licence agreements and for operational purposes related to the relevant show or experience.
Third-party service providers. We may share your personal information with trusted third-party contractors and service providers who help us operate our business and deliver our events and related services. These third parties support us across a range of functions including operating our IT systems and infrastructure, cybersecurity, fraud detection and prevention, marketing and digital media services, customer communications (e.g. email and SMS distribution), data cleaning and enrichment, demographic and behavioral analysis, identity verification, customer relationship management and analytics and product development. We also engage third parties who provide storage, hosting, printing, fulfilment and other operational support services necessary to run our business efficiently.

Otherwise, LLT will only disclose your personal information:

Where we are required to do so by law;
If the disclosure is permitted under the Privacy Act 1988 (Cth) (Privacy Act); or
If you have consented to the disclosure.

When we work with third parties, we require them to handle your personal information securely and in compliance with all relevant privacy laws.

8. Does LLT disclose personal information to overseas recipients?

For the purpose of providing you with our services, we may transfer, process and store your personal information outside of Australia, where we or our third-party service providers operate.

Whenever we share personal information overseas, we take reasonable steps, before the disclosure is made, to ensure that the overseas recipient will handle the personal information in a manner consistent with the Privacy Act and the Australian Privacy Principles. They are only permitted to use the personal information for the specific purpose for which it was shared.

We may share or store your personal information in a number of countries, including New Zealand, the Philippines, the United States, the United Kingdom, European Union member states, Malaysia, Singapore and other countries in which our productions are staged or where our service providers operate. For example, from time to time we may disclose personal information to related TEG entities based in those countries.

9. How do we keep your information secure?

LLT takes the security of your personal information seriously. We implement a range of physical, technical and administrative safeguards designed to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.

We store your personal information in secure systems, including electronic databases managed by trusted third-party data storage providers. These systems use industry-standard security protocols and technologies such as encryption, firewalls, intrusion detection systems and virus scanning tools. Data transmitted during internet transactions is encrypted and stored data is protected in secure systems that are not publicly accessible online.

Access to our systems is restricted to authorised personnel who are required to use unique login credentials and undergo training in the secure data handling. Our employees are required to treat personal information held by LLT as confidential and to comply with our internal privacy protocols.

We also take steps to safeguard information collected through our website, including through the configuration of cookies and tracking technologies to maintain visitor anonymity where appropriate. More information on this is available in our Cookies Statement.

While we take all reasonable steps to protect your personal information, no data transmission or storage system is guaranteed to be 100% secure. If a data breach occurs that is likely to result in serious harm, we will notify you in accordance with our obligations under the Privacy Act.

10. Cookies, tracking and advertising

How we use cookies and tracking technologies

When you visit our website, we use methods such as cookies and pixel tracking to collect information including your IP address, general location (such as your postcode and region), the pages you visit, your preferences and browsing behaviour. This helps us:

Enhance your experience while using our website and provide a more personalised service;
Understand how visitors interact with our website and improve its layout and functionality; and
Show you relevant content on our website and our partners’ websites.

Sharing data with advertising partners

We may share this information with our advertising partners (including companies that LLT allows to place advertisements on its web pages) and other third parties for the purpose of providing you and others with more targeted event information and/or an enhanced advertising experience both on and off our website. For example, if you visit our website, ad serving companies may collect information such as your domain type, your IP address and clickstream information. For further information about this, we suggest you refer to the privacy policies of Adobe Analytics, Google Marketing Platform and Google Analytics. You can read more in our Cookies Statement.

Managing your cookie preferences

You may manage or refuse cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website.

Using cookies for research and improvements

We further use cookies to measure, collect, analyse and report anonymised data from our website, as well as for general marketing and research purposes. This helps us better understand our users and improve the design and functionality of our website. All tracking is carried out in a way that maintains visitor anonymity where appropriate.

Links to third-party websites

Our website may contain links to third-party websites (including show-specific microsites for our productions), for your convenience and information. When you access a non-LLT website, LLT is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

11. How long does LLT keep my personal information?

We keep your personal information for as long as necessary to deliver our services, meet our legal obligations, resolve disputes and support our business operations. The amount of time we keep your information depends on the nature of the information and how you interact with us. For example:

Marketing preferences: If you have opted in to receive marketing communications, we will retain your contact details and preferences until you update them or unsubscribe. If you choose to unsubscribe, we will record your request and action it in accordance with our legal obligations, including obligations under the Spam Act 2003 (Cth).
Purchase and transaction records: We retain order and payment information for as long as needed to manage refunds, verify past transactions or comply with legal and tax requirements. Online payment may be processed by our online payments service provider PayPal Braintree. For more information on how PayPal Braintree processes and stores your personal information see PayPal Braintree’s Privacy Policy.
Cookies and website usage data: We retain information collected through cookies and tracking technologies for a limited period to improve your online experience and support marketing and analytics.
Performer and talent information: We retain information collected in connection with touring productions for as long as is necessary for operational and legal purposes, including obligations arising from visa, travel and insurance arrangements.

When we no longer need your personal information, we either delete it or de-identify it so that it can no longer be used to identify you.

12. Children’s privacy and responsible adults

Our events may welcome attendees under the age of 18. Where this is the case, those attendees may be required to be accompanied by a responsible adult.

When collecting personal information in relation to minors, we may also need to collect limited details of the responsible adult (for example, name and contact details). The personal information of the responsible adult will be collected and managed in accordance with this Privacy Policy.

If you are providing us with the personal information of a responsible adult, please ensure that you have obtained their consent before doing so.

We do not knowingly collect personal information directly from children under the age of 15 without the involvement of a responsible adult. If we become aware that such information has been provided to us without appropriate consent, we will take reasonable steps to delete it promptly.

13. Does LLT use Artificial Intelligence (AI)?

LLT may use artificial intelligence (AI) technologies, including machine learning tools, to enhance our services and support our business operations. These technologies may assist with tasks such as data analysis, personalisation, customer support and improving user experience.

Any personal information processed by AI systems is handled in accordance with this Privacy Policy and in compliance with applicable regulatory requirements. We take reasonable steps to ensure that AI tools are used responsibly. We do not sell or share your personal information with third-party AI providers for their own marketing or profiling purposes. Where AI tools are provided by third parties, we ensure that appropriate data protection and confidentiality agreements are in place.

If you have any concerns about our use of AI, please contact us using the details provided in the Contact Us section below.

14. Contact Us: Managing your information and raising concerns

Requesting access or correction

You have a right to request access to the personal information that LLT holds about you and to seek its correction. To do so, please contact our Privacy Officer using the details below.

Verifying your identity

Before we can give you access to your personal information, we may need to verify your identity. This includes confirming your contact details (such as your email address and phone number).

Fees for complex requests

We do not charge you a fee for making such a request. However, if fulfilling your request requires a significant amount of time due to its complexity or scope, we may charge a fee to cover the effort involved in consolidating the personal information you have requested. If a fee applies, we will inform you of the estimated cost in advance, so you can decide whether to proceed.

Response time

We aim to respond to requests for access or correction within 30 days. If we need more than 30 days to complete your request, we will notify you.

When we may decline a request

There are circumstances under the Australian Privacy Principles where we may be permitted to decline to provide access to or correct your personal information. If this occurs, we will notify you in writing and explain the reasons for our decision.

How to contact our Privacy Officer

If you would like to access or correct the personal information LLT holds about you or have any queries regarding this Privacy Policy or the information that we hold about you, please contact our Privacy Officer using the detail below:

Email: pr*********@li*************.com

Making a complaint

We take privacy seriously and will investigate your complaint or concern carefully. Our aim is to respond as promptly as possible, generally within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992
Website: www.oaic.gov.au
Complaints form: https://www.oaic.gov.au/privacy/privacy-complaints

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version is always available on our website at www.lifeliketouring.com or by contacting our Privacy Officer using the details above.

This Privacy Policy was last updated July 2026.